The Supervisor of Community Based Care is responsible for monitoring Community Health Workers (CHW) daily work and activities including but not limited to ensuring proper staffing and coverage, monitoring and evaluating departmental operations to ensure optimal efficiency and effectiveness. The position also assists in triaging identified issues/problems and forming resolution within the scope of work.

Escalates appropriate issues to the Community Based Care Management Manager.The Supervisor of Community Based Care is responsible in assisting and developing a successful and cohesive unit, with high level of productivity and accuracy to achieve the department's overall performance metrics.

This  position supports and assists the Community Based Care Management Manager in identification of training needs including but not limited to assisting in development of programs, training materials, competency checklist, and orientation checklists necessary to meet education and training needs of CHWs.

This position is also responsible for ensuring all functions are operating in accordance with the organization's mission, values and strategic goals, which are focused on continuous improvement; and are provided in a manner that is responsive and sensitive to the needs of L.A. Care's culturally diverse membership.  

The Supervisor manages all aspects of running an efficient  team, including hiring, supervising, coaching, disciplining, and motivating direct-reports.

Qualifications

Education Required:

• Associate's Degree in Nursing for Registered Nurse or Master's Degree in Social Work fro Licensed Clinical Social WorkerIn lieu of degree, equivalent education and/or experience may be considered.

Education Preferred:

• Bachelor's Degree in Nursing

Experience Required:

• Minimum of 3 years of recent community based care management experience in a medical or managed care setting, such as a health insurance environment and/or in community clinic/hospital environments. 
• At least 3 years of leading process, program, or staff or supervisory experience.

About the Hospital

As the nation's largest publicly-operated health plan, we have a great responsibility to the communities we serve, and our employees play an essential role in ensuring we meet those needs.

Why Join Us?
Opportunity. Amazing co-workers. A supportive management team. Great compensation and benefits. Camaraderie and a true sense of mission. If you want a career that truly contributes to the good of all, join us as we work towards a healthier L.A.